Hallowe’en. The day to remember the dead or, more commonly these days, a day to dress up and get spooky! Witches and wizards, ghouls ghosts and phantoms – and there are plenty of streets and places suitably named for the occasion!
A 2012 report from Econsultancy found that half of the UK’s top 50 retailers failed to offer click and collect. Fast forward two years and the landscape has changed significantly. Tesco boasts over 1,500 collection points around the country, whilst Asda launched Drive Thru Click and Collect points across its store network. This trend is only set to rise with our latest report highlighting that over 95% of UK consumers will use click and collect this Christmas.
As we head closer and closer to the biggest online shopping event of the year, getting your click and collect offering right will play a major part in your Christmas success. Here’s our top tips for improving the click and collect experience.
When you think about the Nordics you probably think about Vikings, Abba and possibly flat-pack furniture! However, the latest report from PostNord reveals that more than 15 million citizens from the Nordic region (Denmark, Finland, Iceland, Norway and Sweden) bought goods online last year. In 2013, an overwhelming 49 percent of Nordic online shoppers bought goods from the UK, making the UK the most popular destination for Nordic e-shoppers.
I’ve been somewhat vexed recently by dialogue boxes similar to this one, from my smart phone:
We’ve all stayed home from work waiting for the delivery of a new sofa or TV, or for someone to come and install satellite television. And we all know just how frustrating it can be to when they don’t turn up on time. What has this got to do with call centre? Potentially more than you think.